Your customers book, pay and get answers on WhatsApp, day and night.
Niphocare builds WhatsApp assistants that take bookings, collect payments, send reminders and alert your team straight away. No app to download, no missed calls, and no "hi" left unanswered.
One WhatsApp number that works like an extra staff member
Bookings
Customers choose a service and a free time from your live calendar. Double bookings can't happen, and they can cancel themselves.
Payments
Deposits and full payments by card or instant EFT through PayFast, paid straight into your own account and confirmed in the chat.
Team alerts
Your staff get each new booking or request on their own phones, with buttons to accept, update the status or call the customer.
Reminders & notices
Automatic confirmations, reminders and notices, using messages approved by WhatsApp so they arrive reliably.
Medical aid
For practices: patients send their medical aid details in the chat, your staff check benefits and set the co-payment.
Staff dashboard
A password-protected page showing every booking, payment and status in one place.
From first chat to go-live in about 3–4 weeks
Free demo
We show you a working WhatsApp assistant and talk through how your business takes bookings today.
Quote
A written quote with a once-off setup fee and a fixed monthly fee. Built in phases, so you can start small.
Setup
We set up WhatsApp, PayFast and your calendar in your business's name, so you own the accounts.
Go-live & support
Testing with your staff, a short training session, then ongoing hosting, monitoring and support.
Built for businesses that run on bookings and phone calls
Our first system was built for medical practices: bookings, home visits with a clinical associate, video consults, medical aid, prescription requests and payments, all on WhatsApp. The same system adapts to other industries.
Your customers' information stays yours
We build every system to handle personal information responsibly, in line with the Protection of Personal Information Act (POPIA).
- You own your data and accounts. Your WhatsApp number, PayFast account and calendar are set up in your business's name.
- We process information only on your instructions, under a written data-processing (operator) agreement signed with every client.
- Sensitive details stay off WhatsApp. For medical clients, results and diagnoses are never sent in a chat.
- Access is limited to the people who need it, and information is kept only as long as needed.
Let's show you how it would work for your business
Book a free 15-minute demo, at your offices or on WhatsApp.